terms and conditions

terms and conditions

Please read this document carefully, then make sure you write ‘YES’ under the ‘Terms & Conditions’ section in the La Galigo Guest Data Sheet’ for all customers.

All prices stipulated in this document are in United States Dollar ($USD).

RESERVATIONS, PAYMENTS, SINGLE TRAVELLERS & SINGLE SUPPLEMENT

All rates are quoted on a share basis, price is per person, and if you are booking as a party of 2, you will be guaranteed that the room will be reserved for your party of 2 people only.

If you are booking as a single traveller, you may be roomed with another person of the same gender dependant on availability. In this case, the person who made the booking first, shall be given the option of the double bed, unless they specifically request the single. There are no price reductions if you are given a single bed.

If you would like a guaranteed private cabin for 1 person, there is a 65% surcharge on top of the listed price for single occupancy.

A 30% deposit is required at the time of your reservation.Final payment is due 60 days before date of La Galigo cruise departure.If payments are not made in the time frames required, La Galigo reserves the right to refuse the services contracted, retain the money paid as deposit (30%), and resell the excursion.In the case where a reservation is made less than 61 days before the departure date, the total price must be paid at the time of reservation. All deposits and full balance payments are non refundable.

All prices given by our booking office or agent, are meant as cash prices, respectively when money is wired via bank transfer. Other payment methods such as credit card and pay pal will insure a large as stated by the reservation officer at the time of booking.

Children are accepted aboard La Galigo from the age of 12 years old from start of charter, during scheduled open charters. This rule however is flexible upon reserving a full boat charter, with prior communication with La Galigo management. During the cruise we remind you that children remain the TOTAL responsibility of their parents. Parents are required to ensure that the children respect all safety procedures, listen to all safety briefings, and do not disturb the peace and quiet of the other passengers, or the effective management of the cruise.No creche facilities or services are offered onboard.

A passenger or third party who makes a reservation for other participants must ensure the obligations of their travelling parties (specifically in the respect to payment) as with their own individual obligations. The contractual obligations and general conditions are applicable to all the travelling party.

Each guest must have completed and returned the ‘La Galigo Guest Data Sheet’, read, understood and signed our ‘Terms & Conditions’, and the ‘Medical health for diving’ forms before arriving on the vessel for the charter.If you are making a reservation through our booking office, please discuss your method of payment with your advisor. Our preferred method of payment is by bank transfer, we can accept bank transfers withinIndonesia at reasonable rates. If you are booking via an agent, your payment method and all further enquiries with regard to your charter is negotiable with them.

FULL BOAT CHARTER

It is possible to charter the boat completely. In this particular case, the conditions and price are determined on the basis of a special group offer.

The maximum number of passengers to make a comfortable cruise is 12 (2 per cabin).

These trips can not be cancelled as we accepted your commitment to fill the boat in its entirety. If individuals contracted by the person chartering the boat cancel, it is up to the person chartering to find replacements.

For full boat charters we require a 30% down payment to block the boat and prevent other people booking, the remainder needs to be paid 60 days prior before departure.

In cases where booking are made less than 60 days in advance, 100% of the booking is required, this is non refundable.

It is possible to charter La Galigo for specific destinations and itineraries, outside our normal open program, under the following conditions:

  • A non-refundable deposit of 30% is made at the time of your reservation.
  • 60 days before the charter the balance must be paid in full In case of cancellation, no refund will be given.

The additional costs due to a specific relocation of the vessel are added to the cost of the charter. This will depend on the normal program location of the vessel both before and after the reserved charter. The price of the relocation will be communicated to the client before the deposit is paid. All quoted relocation costs must be paid at the time of the deposit, and is subject to bookings and availability.

CANCELLATIONS AND ALTERATIONS

In the case of a cancellation after the charter has been confirmed, firstly, La Galigo booking office or your agent must be informed by phone or email followed in writing (signed then scanned document via email or fax is acceptable). To determine the date of cancellation, the following business date of the signed fax or email will be used as the specific cancellation date, no refunds will be given.

If for any particular reason a passenger cannot travel for the voyage reserved, the reservation may be transferred to another person. La Galigo must to be informed in writing within 7 days of the voyage, including the reason, and be supplied all information on the replacement passenger. The new passenger must respect all conditions of the contract and La Galigo cannot in any way be held responsible for any expenses or changes outside of the cruise (Hotels, flights etc.) A new contract will be established with the replacing customer in the shortest timeframe possible. All conditions of the contract must be respected including passport validity, dive certification (unless non diver), medical certificate etc. All documents need to be signed and the balance of the cruise paid.

CANCELLATION BY LA GALIGO

Client Behaviour

So as to preserve the serenity and safety of the vessel, it’s customers and staff, La Galigo reserve the right to cancel the reservation before departure or landing of a passenger during the trip if an inappropriate action or indelicate behaviour of the said client justifies it. In this case La Galigo will not reimburse any of the amounts already paid. All complaints against La Galigo will be contested in a court of law in Indonesia.

Unforeseen events, force majeure or other similar reasons

La Galigo reserves the right to modify, interrupt or cancel a charter when unforeseen events are imposed on the company or when the security of the travelling clients may be compromised. These may include but are not limited to: refusal or cancellation of navigation rights, flight landing rights, strikes, civil or international war, political or economic disturbances, terrorist threat or activity, fire, climatic, seismic or volcanic events endangering the safety of our passengers. In any case you will be informed by La Galigo / your agent as soon as is possible. In these particular cases, the traveller may not apply for reimbursement from La Galigo / your agent. Travellers, who have foreseen travel insurance taking these unforeseen events into consideration, may request reimbursement directly with their respective insurance company.

In case of technical damage occurred aboard La Galigo and preventing the departure of the cruise, La Galigo will either:

  • Provide you with an equivalent service on a similar type of boat. or
  • Postpone the trip without charge at a later date.

COMPENSATION

La Galigo assume no responsibility and offer no compensation for injury, death or damage occurred to the passengers or damage or loss to the passengers property during the cruise, that does not directly involve its staff.

 

INCLUSIONS / EXCLUSIONS

Included in the price

  • Hotel transfers to and from Sorong Harbour / Labuan Bajo on the first and final day of your cruise, from a local hotel in Sorong / Labuan Bajo.
  • Ferry transfers to and from Sorong Harbour / Labuan Bajo to La Galigo on the first and final day of your cruise.
  • All meals, non packaged snacks, coffee and tea, and post dive refreshments.
  • Diving services including tanks, weights, smb rental, reef hook rental, air fills (non nitrox), guides and dive tenders.
  • Land excursions.

Not included in published price

  • Flight tickets
  • Travel, dive and repatriation insurance
  • Visas and fees
  • Airport taxes and extra baggage fees
  • Airport to hotel transfers
  • Port, Ranger and Marine Park fees
  • Raja Ampat / Komodo tags or other marine protected area tags or anchorage charges.
  • Dive rental equipment
  • Nitrox- $25 per day, up to 4 tanks per day.
  • Dive courses and certification, (price on application).
  • Alcoholic beverages such as beer, wine, spirits.
  • Soft Drinks and packaged snacks
  • Fuel surcharges** (may fluctuate with markets, you may be asked to pay an extra fuel allowance up to 60 days prior to departure, of no more than $150USD per person)
  • Staff gratuities (preferred in local currency)
  • La Galigo Merchandise

PARK FEES

We charge the following additional fees to cover Indonesian national marine park fees, local area access fees, harbour fees, anchorage fees, and land based activities that require donations.

Raja Ampat – $180 per person per trip.

Wakatobi – $30 per person per day.

Komodo – $150 per person, per trip.

Raja Ampat national park tags are valid for 1 year, and you will receive your tag when boarding the vessel. If you still have a valid tag, please contact us directly for a discounted price of this fee. (This is only available when booking direct with La Galigo). You will be required to bring your old tag along to show to the authorities when they board the vessel. Failure to do so may result in a fine of up to $5000 as dictated by the port authorities.

La Galigo will organise all park fees for it’s customers, and this is payable with local currency on board the vessel.

ITINERARY

Guests are encouraged to arrive at least one day prior to the charter start date. Guests are also encouraged to book any return flights be it domestic or international, at least 24 hours after the time of departure from La Galigo, thus allowing the body enough time to fully gas off, to enjoy some land based activity, and to ditch your sea legs. La Galigo will not be held responsible for any missed flights or other connections.

The La Galigo team have created a schedule which is chosen based on best time of year to be in Raja Ampat / Komodo / Wakatobi, in terms of conditions such as swell, waves, wind, and tidal behaviour. However, we at La Galigo have no control over natural climatic conditions, and the Indonesian weather system is notoriously unpredictable. Onboard, you will find at least one of the managing operators, nonetheless, during your time on La Galigo, the captain retains full control of the vessel. Regardless of what your itinerary states, if the captain feels that travelling to a certain area due to any of the above factors, may jeopardise the safety of the boat, it’s crew, and passengers, the captains’ word is final. Please do not feel that we are trying to compromise your trip, there are many dive sites around the areas we travel, and it is often possible to avoid unfavourable weather and ocean conditions within a short journey.

Your safety is our number one priority, we pride ourselves on providing you with the best possible trip, within our operating capacity.

 

PASSPORTS, DOCUMENTATION, CERTIFICATION

Your passport must be valid for at least 6 months beyond your period of stay, have at least 2 empty facing pages, within it, and you must have a return airline ticket, outbound from Indonesia. It is the travellers responsibility to ensure they have the proper documentation to travel into each country on his or her itinerary as well as for re-entry and return to their country. Please check with the appropriate consulate to ensure you have the proper documentation. Always check your passport and visa requirements.

To partake in any scuba diving activity with La Galigo, we will require that you as the customer hold a certification from a recognised scuba diving society such as SSI, CMAS, BSAC and PADI or similar. It is the client’s responsibility, as a certified diver, to respect and follow the guidelines given by the La Galigo guides and instructors, plus to follow the regulations stipulated by their certification agency. Clients are solely responsible to provide a diving medical statement or physicians medical dated within the last 12 months, certification card and log book. Ignoring the directions given by the guides, or not presenting certification card, log book or valid medical paperwork may cause a limitation or disqualification from scuba diving on the voyage. The diver accepts their responsibility to be technically capable of participating in the activity of scuba diving and fully accepts the risks associated. We reserve the right, for safety reasons, and at the discretion of the La Galigo guides, to refuse access to one / several / all dives if they do not have the necessary competence to participate safely.

All divers must either have Advanced Open Water and at least 20 dives, or Open Water with at least 50 logged dives in the past 5 years. A mandatory refresher shall take place at our first dive site for anyone who hasn’t dived in the past year, which is included in the cost of the trip.

MEDICAL AND HEALTH

La Galigo or it’s staff are not certified to give you any medical advice or any prescription drugs. If you are unsure about any medical matter then please seek advice from your general practitioner before scuba diving, and similar activities. Likewise, if you are unsure about your physical level of fitness for the itinerary you wish to book, please inform our office and we can have a conversation with regards to such matters.

Before commencing any holiday one should be physically able to enjoy themselves. The activities that La Galigo offer can be physically demanding, and as such you will be required to be reasonably physically fit to participate and enjoy these activities. Activities include on land hiking to view points as well as diving. Discomfort, displeasure and pain resulting from the inability to do said activities as a result of physical unfitness are not ground for complaint or refund. We recommend a complete physical before your trip. There is a DAN certified recompression chamber located in Bali.

If you have any health problems, are on any form of medication or have had any illness, injury or operation that may affect you whilst diving, please let your booking agent know in advance. Failure to inform us about this may result in you not being able to dive as we would require medical clearance first, which may not be able to be obtained from local general doctors that are not specialist in hyperbaric medicine. Failure to disclose such prior information, may result in your insurance being invalid, or your trip being a non-diving one.

Anyone requiring vegetarian food or with any food allergies should advise us at least 61 days before the trip. Should you have any restrictions or requirements and not inform our booking office previous to your trip departure, it may be difficult or impossible to meet such demands.

La Galigo is equipped with advanced first aid kits onboard, including oxygen and an AED. You may want to bring motion sickness medication if you feel you will need it. We suggest you bring over the counter motion sickness medication or consult your doctor about prescription brands, such as the trans-dermal patch or Scopace tablets. Please be sure to consult your Doctor about using such medications and then diving. We also have a herbal alternative onboard that many people find successful, but as with anything that you consume for medical purposes, please be aware of its contents before consumption. Currents and winds may cause moderate movement of the vessel at times. La Galigo and their staff are unable to accept any medication brought onboard for safe keeping including those that require refrigeration. Should a guest have a medication requiring temperature control, they will need to travel with a travel cooling case or small storage cooler with several blue ice packets. The crew will be happy to store and recharge the blue ice but are unable to accept possession of, or responsibility for the proper care and storage of medication. This should be kept in your cabin.

Please also note the following conditions to ensure a safe diving trip for all our customers:

  • Asthma. Please be aware that we do not accept divers with asthma if you have had an attack in the last 3 years – or those who take medication for prevention or treatment of asthmaon all our dive trips. If you had an attack between 3-10 years ago, we will ask to see the results of a Spirometric test (lung function test) dated not older than 3 months.
  • Diabetes. Unfortunately we do not accept divers with this condition, as our staff are not medically qualified to a level to deal with any medical problems that may arise.
  • Thyroid Disease. Divers with thyroid disease or having no thyroid gland should bring a medical statement dated within the past 3 months proving that their cardiovascular system has been critically assessed.
  • La Galigo also can not accept divers with Hypertension (high blood pressure) or divers using anti-depressants.
  • We would advise anyone with severe allergies to reconsider booking such a trip. The use of peanut oil and crustaceans are widespread throughout Asia, and due to our remoteness, it might be difficult to receive the right treatment for adverse reactions. We do not guarantee with any of our meals that there might be traces of peanut and seafoods.
  • Previous cases of DCS and DCI in the last 5 years would require a medical clearance from a hyperbaric trained specialist.

Please note that for the above mentioned conditions we do NOT accept medical statements issued locally, unless they are from an accredited hospital or surgery. If you need any assistance or further advice on this subject, please contact us for further information.

La Galigo is not willing to risk your life or endanger those around you by overlooking such conditions. Please be aware, that due to our location, medical attention is not always easy to obtain. It might in worst case scenario require medical evacuation, La Galigo holds no responsibility or liability for medical evacuation costs.

Failure to make La Galigo and your insurers aware of any existing conditions may lead to your insurance being invalid, or being refused for diving activities whilst onboard.

INSURANCE

We strongly recommend to our guests that they purchase a fully comprehensive travel insurance package that covers; accidents, medical assistance, baggage, trip cancellation and interruption, personal liability and effects, when a reservation is made. All guests should ensure they have appropriate insurance to cover the activities they will be undertaking during their trip, regardless of risk. Please be advised that if guests choose not to carry travel insurance, La Galigo will not be held responsible for any financial disappointment caused by reasons beyond our control.

As travel insurance is a personal preference and highly recommended, a DIVING insurance is not.

We require all divers to have a diving insurance that includes medical evacuation, La Galigo will require a copy of your insurance policy, at least 24 hours prior to departure.

This insurance should take into consideration the costs involved in accident treatment including hyperbaric treatment and/or repatriation. In the case of a diving accident, or other accident, where the accident was not caused by a service provided by La Galigo or their employees, La Galigo

and / or your agent will not be held responsible and any requests for compensation will be refused.

We highly recommend dive insurance offered by the Divers Alert Network and travel insurance from Nomads. Special 10 day or 30 day DAN dive insurance packages are available, La Galigo reservation office can assist you with obtaining this insurance before your trip.

www.diversalertnetwork.org

CLAIMS AND COMPLAINTS

If you have observations, complaints or requests for reimbursement, you should contact us immediately, or at least within 10 days from the return from your voyage. Beyond this time it becomes extremely difficult for us to intervene due to the nature of the law in Indonesia. All requests for reimbursement relating to additional services, or services invoiced but not provided, will be studied on presentation of documentation and additional information. In the case of litigation legal jurisdiction will be Indonesia.

PRICE FLUCTUATIONS **

All quoted published rates have been calculated from Indonesian Rupiah to United States dollar. The rate supplied is current at the time of initial payment. In case of a devaluation of the US Dollar to the Indonesian rupiah; La Galigo reserves the right to levy a supplemental charge directly proportional to the amount of the exchange rate devaluation on a per passenger basis. The amount of the supplemental charge as at sixty (60) days prior to the departure date, which La Galigo advises, is applicable shall be added to the final payment of each invoice.The exchange rate shall be determined by the rate as stated on the international exchange rate website xe.com at noon GMT, sixty (60) days prior to the day of departure.

LACK OF PARTICIPANTS

If the minimum number of participants, has not been met, La Galigo may cancel the voyage up to 21 days prior to departure. In this case an alternative program will be proposed. If this is not possible, or you decide to decline the proposal, La Galigo will reimburse all payments made up until that date. Any form of additional compensation will not be allowed including flights and hotel bookings.

LIABILITY, RELEASE AND ASSUMPTION OF RISK

La Galigo cannot be held liable for and will not be responsible for personal injuries, property damage, or wrongful death that may occur during activities arranged, booked or performed by La Galigo. There are inherent risks associated with all activities offered by La Galigo, and those risks must be accepted and accounted for by each individual customer. La Galigo is neither negligent nor liable if accidents happen as a result of acts or omissions of other third parties.La Galigo cannot be held liable for and will not be responsible for loss or damage of personal items such as individual dive equipment, camera and video equipment, strobes and other accessories, passports, flight tickets, etc.

Scuba diving requires a certification from a recognised diving agency such as PADI or SSI. It is your responsibility that you are suitably qualified, and provide proof of such qualification upon request, to participate in any diving activities prior to you taking part. Such activities include all diving activities other than Open Water Diver or Scuba Diver Course, or Discover Scuba Diving activities that allow participants to take part without a license.

PERSONAL BELONINGS

La Galigo does not recommend that you bring personal belongings of exceptional or sentimental value onboard during your trip. Such items as laptops, cameras, tablets and other electrical goods may become damaged due to water damage. Likewise, with valuable pieces of jewellery, La Galigo and it’s staff will not be held responsible for the damage or loss of such items. All items you decide to bring are at your own risk.

NUMBER OF DIVES

Please note that the number of dives we list in any package is a best estimate based on normal circumstances, not a guarantee. Circumstances may arise during your liveaboard holiday (weather, illness, personal choice) where the total number of dives done is less than the number we estimate. There will be no partial refunds in these circumstances.

All our dives are guided at a ratio of 1 guide to 5 customers or better. Our normal schedule consists of the following but can change due to conditions, 3 dives a day + night dive when possible. There will be 1 check out dive on arrival day, 2 dives on the last day of the cruise and no dive on the check out day dependant on location and logistics.

DIVING CONDITIONS

Our charters offer remote pristine diving, and the dive sites we explore each offer something a little different. The water temperature in Raja Ampat varies from 27 – 30C / 82 -86F and air temperature 25 – 32C / 78 – 89F. Komodo on the other hand, water temperatures in the south can drop between 21 – 24C at times, and the north remains warmer at 28-29C. During our Komodo season, the majority of the charter is spent in the north. These unique itineraries offer diving on healthy and vibrant reefs, seamounts, sheer walls, caves, beautiful coral gardens and magnificent critter dives. A 3mm wetsuit and hood is recommended, however, only you really know your own requirements. Many of our guides are happy in a rash guard, but if you know you get cold, please, bring a wetsuit. All diving is from tenders or from our dive deck.

For safety, all divers are provided with a reef hook, computer, and SMB free of charge if they do not have one of their own for the trip.

DIVE GEAR RECOMMENDATIONS

We recommend that for comfort you bring your own personal dive equipment, including exposure protection, mask, snorkel, regulators and gauges, BCD, dive computer, safety markers, torch, and fins.We would always recommend bringing your own exposure protection in the form of a wetsuit or rash guard. Dive equipment is available to rent if you require, please make La Galigo aware at least 60 days prior to departure on the ‘Guest data sheet’ if you require rental.

Full equipment rental per day.

$30

Includes BCD, Regulators, Wetsuit, Torch, Computer, Fins & Boots, Mask & Snorkel, Safety Marker, and Reef Hook.

Individual Equipment item rental per day.

BCD – $10

Regulators – $10

Wetsuit – $5

Torch – $5

Computer – $5

Safety Marker – $0

Mask, fins & snorkel – $0

Reef Hooks – $0

If any of the above mentioned rental equipment is damaged beyond feasible repair or is lost, the renter will be liable for the cost of replacement. Please note, prices for lost / damaged items include shipping and handling, and are payable direct to La Galigo before the end of the charter, in cash. All equipment rental payments can be made after the final day of diving at the following cost to the renter.

BCD – $400

Regulators – $400

Gauges – $200

Mask – $70

Snorkel – $40

Safety Marker – $80

Wetsuit – $200

Fins – $150

Dive Boots – $70

Dive Computer – $400

Dive Torch – $200

Reef hook – $80

CUSTOMER LIABILITY

Any intentional damage that occurs to any property belonging to La Galigo, is the whole responsibility of the person or persons, responsible for such damage. The cost of repair or replacement is dictated solely and reasonably by La Galigo. Any objections to the values or costs or repair or replacement are contestable in an Indonesian court of law.

ALCOHOL CONSUMPTION ONBOARD

Whilst onboard ‘La Galigo’, alcohol is available to purchase and consume 24 hours per day. However, the responsible consumption is the obligation of the individual. If a guest decides to consume an alcoholic beverage during any time of the day, whilst diving activities are still an option, that day will be considered a non diving day for the rest of that day for that individual. If your guide decides that you are not fit to dive due to your alcohol consumption the night before, and you decide to contest this decision, it will be put towards the management, discussed, and a resolution will be resolved. This decision is final. Likewise, as a customer, if you are not satisfied with the condition of our staff, please make the management aware, and we will resolve the issue with as little issue and alteration as possible.

DRUGS

Please be aware that Indonesia is one of the strictest countries in south east Asia with regards to drug trafficking and possession. Offences such as drug trafficking have been known to result in the death penalty. The Indonesian authorities are ready to make an example of foreigners who posses and / or use illegal drugs in their jurisdiction.La Galigo operates a zero tolerance policy towards banned narcotics onboard our vessel. Anyone caught attempting to smuggle drugs on board La Galigo will be refused boarding, and their trip cancelled without refund. People caught in possession or under the influence of narcotics during their time onboard will be handed over to the relevant authorities, no refund will be issued.

Document Rev 1.2.1

Last Revision Date 25th Sep 2016