Terms & Conditions

La Galigo’s terms and conditions outline procedures and policies, as well as what’s included and excluded with every trip, also key pricing information.

La Galigo Terms and Conditions

1. Medical and Fitness to Dive

You must disclose any medical condition, medication, injury, operation, disability or limitation that could affect your ability to travel, dive, snorkel, use tenders, climb stairs or follow emergency procedures. Where La Galigo requires medical clearance, it must be signed by an appropriately qualified doctor and dated within three months before departure. La Galigo may request additional information or specialist clearance before confirming that a guest may dive.

Asthma

Medical clearance is required for any diver with a history of asthma. La Galigo does not accept divers who have had an asthma attack in the last three years or who require ongoing asthma medication. If the last attack was more than three but within ten years ago, the guest must also provide evidence of normal lung function from a recent spirometry test. The doctor should assess whether airway function and any exercise- or cold-related symptoms are compatible with diving.

Thyroid Disease

A guest with a thyroid condition must obtain medical clearance confirming that the condition is well controlled, thyroid function is appropriately managed, and the heart and blood pressure are stable. The doctor should assess cardiovascular fitness and determine whether tests such as an ECG or exercise test are needed for the planned diving.

Hypertension (High Blood Pressure)

Medical clearance must confirm that blood pressure is adequately controlled and stable, and that the condition, any complications and medication side effects do not impair fitness to dive. Blood pressure must have remained controlled for at least a few months before the trip. The doctor should assess cardiovascular fitness and decide which investigations are appropriate.

Antidepressants and other psychiatric medications

Medication is not an automatic disqualification. A recent doctor’s clearance is required confirming that the condition is stable, the guest is fit to dive and medication does not cause debilitating side effects. Guests should discuss any recent medication or dose change with their doctor and must not dive until medically cleared. A stable dose for at least three months before diving is recommended.

Senior divers

Divers aged 70 or older must provide medical clearance. La Galigo strongly recommends a private dive guide for these guests, subject to availability and the applicable charge. Guests should consider the physical demands of diving, tender transfers and the vessel’s stairs. La Galigo does not recommend booking where mobility limitations would make the vessel layout or sea conditions unsafe; disclose any limitation before booking so that suitability can be discussed.

Previous decompression sickness or illness

Any guest who has experienced decompression sickness (DCS) or decompression illness (DCI), especially within the previous five years, must provide written clearance from a diving- or hyperbaric-medicine specialist. The specialist must assess recovery, residual symptoms and any underlying risk factors and determine whether return to diving is appropriate. A general medical questionnaire does not replace this specialist clearance.

Diabetes

Guests with diabetes may join a trip and may be permitted to dive only after La Galigo has reviewed the required supporting information. Because the itineraries operate in remote areas with limited access to emergency medical care, a guest with diabetes must provide the following before departure:

  • A current medical certificate from a qualified diving physician confirming that the guest is fit to dive and that the condition is stable and well managed.
  • A detailed management plan covering medication, glucose monitoring and emergency procedures suitable for a remote liveaboard environment.
  • Evidence of recent diving experience, preferably within the previous 12 months, without an incident related to the condition.
  • Evidence that the guest’s mandatory dive-insurance cover is valid for the planned diving and does not exclude required emergency treatment or medical evacuation relating to the declared condition.

Diabetes, particularly insulin-dependent diabetes, can increase the risk of hypoglycaemia underwater. La Galigo may restrict or refuse diving if documents are incomplete, out of date, inconsistent with the planned activity, or if operational conditions make participation unsafe. General travel insurance remains recommended rather than mandatory, but the dive-insurance requirement in section 11 applies to every guest who will dive.

Medical Requirements

These requirements reflect the remote locations and potentially strong currents on La Galigo’s itineraries. Medical clearance does not guarantee access to every dive. The Captain, Cruise Director and dive team retain their operational safety responsibilities under sections 10 and 17.

Medical certificates are assessed on the practitioner’s relevant qualifications and the assessment required, regardless of the country of issue. Where these terms require a diving- or hyperbaric-medicine specialist, that requirement must be met. Guests should obtain clearance before travelling because a suitable assessment may not be available locally.

Pregnancy and Restricted Activities

Pregnant guests are not permitted to scuba dive or undertake strenuous activities with La Galigo. Participation as a non-diving guest must be discussed with the reservations team before booking.

Where La Galigo agrees that a guest affected by this restriction may join a scheduled departure or private charter, the guest must refrain from in-water activities and follow the agreed limitations.

Sleep Apnoea

A guest who needs a continuous positive airway pressure (CPAP) machine for sleep apnoea must either:

  • share a cabin with a travelling companion who agrees to share for the full trip; or
  • book sole occupancy. The supplement is 65% for direct bookings in Deluxe and Master cabins and 100% for a direct Suite booking; Agent bookings carry a 100% supplement in every cabin category. See section 2.

Dietary Requirements

Tell La Galigo about dietary requirements, food intolerances and mild allergies at least 60 days before departure. Requests received later may not be available or guaranteed. La Galigo will make reasonable efforts to assist but cannot guarantee an allergen-free preparation or serving environment.

We cannot guarantee that our food will be completely free of nuts, peanut oil, or seafood traces. Guests with severe food allergies should reconsider booking, due to the prevalence of these ingredients in Asia and limited access to emergency treatment in remote areas.

Medications

La Galigo’s staff do not provide medical advice or prescribe or supply prescription medication. Guests must consult their doctor about health concerns, fitness for the itinerary and medication suitable for diving.

Tell La Galigo and your insurer in advance about any health condition, medication, illness, injury or operation that may affect the trip or diving. Failure to disclose relevant information or provide required clearance may invalidate insurance, result in refusal of embarkation or restriction from diving or other activities, and will not create a right to a refund outside the normal cancellation terms.

First Aid and Emergency Equipment

La Galigo carries first-aid equipment, emergency oxygen and an automated external defibrillator. Vessel movement may occur because of wind and sea conditions. Guests who may need motion-sickness medication should bring a suitable supply and obtain medical advice about its use while diving. La Galigo and its staff cannot prescribe medication or take custody of a guest’s medication.

A guest whose medication requires temperature control must bring a suitable travel cooling case and sufficient cold packs. The crew may, where operationally possible, help refreeze cold packs but cannot accept custody of the medication or responsibility for its storage. Medication must remain under the guest’s control in the guest’s cabin.

Medical Statement

Guests must be reasonably fit for the activities they choose. The trip may include steep stairs, tender transfers, hiking in heat and diving in mild to strong currents. A guest’s inability to participate because of fitness, mobility, documentation or medical limitations does not by itself entitle the guest to a refund or compensation.

We strongly recommend a complete physical before your trip. 

Emergency medical treatment may require evacuation or repatriation from a remote location. The guest and the guest’s insurer are responsible for those costs unless applicable law requires otherwise or the cost was directly caused by La Galigo’s proven breach of duty.

La Galigo may refuse embarkation or restrict a guest from diving or another activity where required documents have not been provided or where the Captain, Cruise Director or dive team reasonably considers participation unsafe. The normal cancellation terms apply where the issue results from the guest’s condition, non-disclosure or missing documents.

By accepting these terms and completing the Guest Data Form, each guest confirms that the information supplied is complete and accurate and undertakes to notify La Galigo promptly if it changes before departure.

Guest Information and Documentation

Return the completed Guest Data Form and supporting documents at least 30 days before departure. For bookings made within that period, La Galigo will specify a deadline in the Booking Confirmation. Full charters follow the guest-list deadline in section 3. The separate insurance and special-request deadlines below apply. Late information or requests may prevent La Galigo from arranging the requested service.

Private dive or camera guides, snorkel guides, special dietary arrangements and dive training or courses cannot be confirmed within 14 days before departure.

Provide the Guest Data Form, passport copy, certification, flight and accommodation details and any required medical statement. Diving guests must supply compliant dive-insurance evidence no later than 24 hours before departure. Dietary and equipment-hire requests should reach La Galigo at least 60 days before departure. Later requests remain subject to availability and the 14-day cut-off for confirming the special arrangements listed above.

2. Reservations Payments and Single Travellers

Booking Requests and Confirmation

Online availability is indicative only. A booking request is not a hold, and a hold is not a confirmed booking. La Galigo may place a provisional hold for up to five business days or for another period stated in writing.

A booking is confirmed only when La Galigo issues a written Booking Confirmation, the guest has accepted the identified version of these terms, and the required cleared payment has been received. Until then, guests should not buy non-refundable flights, hotels or transfers in reliance on the request.

Cabins

Rates are per person based on shared occupancy unless the Booking Confirmation says otherwise. A party of two booking the same cabin will have that cabin reserved for the two named guests.

A single traveller may be paired with another guest of the same gender, subject to availability.

For direct bookings, guaranteed sole occupancy carries a 65% supplement in Deluxe and Master cabins and a 100% supplement in the Suite. For Agent bookings, the single-occupancy supplement is 100% in every cabin category. Supplements are calculated on the applicable per-person shared-occupancy cruise fare unless a different offer is expressly confirmed in writing.

The Suite is normally sold for two guests. A single guest may book it for sole occupancy by paying the applicable 100% supplement. Existing confirmed bookings retain their agreed rate.

Payment Terms

For a scheduled departure, a non-refundable deposit of 20% of the total booking price is due at confirmation.

The remaining balance is due 60 days before departure.

If a required payment is not received by its deadline, La Galigo may cancel the booking, retain amounts that are non-refundable under the applicable cancellation terms, and resell the cabin or service. Any outstanding cancellation liability remains governed by sections 3 and 4.

For a booking confirmed 60 days or less before departure, 100% of the booking price is due at confirmation and is non-refundable, subject to rights that cannot lawfully be excluded.

The Booking Confirmation and La Galigo’s written payment instructions control the currency, amount, due dates and available payment methods. Payments must reach La Galigo in cleared funds, net of bank, card, gateway and provider charges unless stated otherwise in writing.

The base cruise fare excludes park and other third-party fees, localised taxes, retributions and compulsory local levies unless expressly included. Their estimate, any applicable change and the payment deadline will be communicated separately under sections 6, 7 and 13. Payment-processing charges are disclosed before payment.

A person who books or pays for other guests must provide these terms to them and ensure that their payment, information and document obligations are met. Each guest remains bound by the terms accepted for the booking.

Direct-booking guests should use only the payment instructions issued by La Galigo. A payment method is available only if La Galigo confirms it in writing.

For an Agent booking, payments, changes, cancellations and trip enquiries must be sent through the Agent unless La Galigo instructs otherwise in writing. An Agent cannot change these terms or promise a refund, credit or benefit without La Galigo’s written approval.

Transport Services and Accommodation

La Galigo may recommend domestic transport or accommodation without charge. If La Galigo agrees to make a booking for a guest, an administration fee and the third-party supplier’s terms may apply. La Galigo acts as an intermediary for those services unless the Booking Confirmation expressly includes them as part of the La Galigo package.

Onboard Payments

Onboard payments may be made in USD, EUR, GBP, AUD or IDR. Foreign cash must be in acceptable condition; old, worn, damaged or torn notes may be refused. International-currency banknotes are accepted in denominations of 5, 10, 20, 50 or 100. Exchange rates are calculated on the payment date. Foreign-currency conversion carries a 2.5% exchange adjustment. Card payments carry a 3% processing charge; other payment gateways may charge more. Before payment, La Galigo will disclose the exchange rate, calculation basis, applicable charges and total payable.

Children and Minors

The normal minimum age for a scheduled departure is 12 years on the first day of the trip. A different minimum age may be approved for a private full-boat charter in writing. Every guest under 18 must travel with a parent or legal guardian, who remains responsible for supervision, compliance with safety instructions and conduct. La Galigo does not provide childcare or creche services.

Direct Booking Benefits

Benefits specific to a booking channel apply only where expressly offered. Complimentary direct-booking DAN insurance is described in section 11 and valid Raja Ampat tag recalculation in section 7. Any direct return promotion is governed by its separate written offer; eligibility, discount and other conditions are not created by these Standard Terms. An offer seen or heard by an Agent-booked guest does not automatically create entitlement to the benefit or a price match.

3. Full Boat Charters

La Galigo may offer a private full-boat charter subject to a written quotation and Booking Confirmation. Prices and any itinerary-specific conditions are applicable on request.

Full Charter Group Size

The maximum number of guests on a private full-boat charter is 14, based on two guests per cabin.

Duration

The normal minimum private-charter duration is eight days and seven nights.

The maximum charter duration without mandatory restocking and refuelling is 14 days and 13 nights.

Full Charter Payment Terms

Unless the Booking Confirmation states another schedule, the following non-refundable payments apply to a private full-boat charter:

  • A 10% deposit to secure the dates.
  • A further 25% of the total charter price 300 days before departure.
  • The remaining 65% of the total charter price 90 days before departure.

For a charter confirmed 90 days or less before departure, 100% is due at confirmation.

For a charter confirmed between 91 and 300 days before departure, 35% of the total charter price is due at confirmation and the remaining 65% is due 90 days before departure.

Relocation Options

A private charter outside La Galigo’s scheduled programme may be considered subject to vessel positioning, permits, supplier availability and a specific written quotation.

  • Relocation charters follow a separate payment schedule: a non-refundable deposit of 50% of the charter price is due at confirmation.
  • The remaining 50% of the charter price is due 60 days before departure and is non-refundable. A relocation charter booked 60 days or less before departure requires full payment at confirmation.
  • Quoted vessel-relocation costs are additional to the charter price and payable with the deposit. They will be communicated before payment and depend on vessel positioning before and after the charter. Park fees, clearance fees, localised taxes, retributions, compulsory local levies and other third-party charges are additional unless expressly included, and may change under sections 7 and 13.

Full Charter Changes and Rescheduling

A guest has no automatic right to reschedule a private charter. La Galigo may consider a written request received at least 61 days before departure, subject to vessel availability and its operational and commercial discretion.

  • If a change may be possible, La Galigo may issue a conditional Change Quote stating the proposed dates or services, any price difference, alterations of third party fees or change fee, required documents and a payment deadline.
  • The original charter remains active until every condition in the Change Quote has been met, all required amounts have cleared, and La Galigo has issued a written Change Confirmation.
  • If the Change Quote deadline is missed, the request expires automatically and the original booking, payment schedule and cancellation terms remain in force.
  • If a confirmed rescheduled charter is later cancelled, the cancellation result will not be more favourable than the result that applied immediately before the change unless mandatory law requires otherwise.

Full Charter Guest Name Changes

A guest-name change requires at least 14 days’ written notice, La Galigo’s approval, any administration or third-party fee stated in writing, and a replacement guest who meets every normal booking, document, medical, insurance and diving requirement.

A transfer of the lead guest or the entire charter to another person is not automatic and requires La Galigo’s written approval and acceptance of any booking-specific charges and conditions.

Guest List Confirmation

The full guest list, Guest Data Forms and required supporting documents must be supplied at least 90 days before departure. For charters booked within that period, La Galigo will state a document deadline in the Booking Confirmation. Later replacements require approval, at least 14 days’ notice and all normal prerequisites. Dive-insurance evidence must in all cases be provided no later than 24 hours before departure

Full Charter Cancellations

For a normal full charter cancelled more than 90 days before departure, all monies received are retained and no further base charter fare is due. At 90 days or less before departure, 100% of the base charter fare is due and non-refundable. Relocation charters follow the same rule using their separate 60-day final-payment deadline. Quoted relocation payments already made remain non-refundable.

Any third-party costs already incurred through advance purchase remain the guest’s or charter organiser’s responsibility, including applicable park fees, localised taxes, retributions and other compulsory levies. No refund or credit is due for a no-show or voluntary early departure. The written-notice rules in section 4 apply; operator cancellations and technical failures are dealt with under section 5.

4. Guest Cancellations Changes and Name Transfers

For a direct booking, cancellation takes effect when La Galigo receives written notice through the channel designated in the Booking Confirmation. For an Agent booking, receipt of written notice by the designated booking Agent counts as receipt for cancellation timing; the Agent must forward it to La Galigo immediately. The following cancellation charges apply to scheduled departures. Full charters are governed by section 3, and operator cancellations by section 5.

  • More than 60 days before departure: the non-refundable deposit and all other monies already received are retained, but no further base trip price is due.
  • 60 days or less before departure: 100% of the base trip price is due and non-refundable. Amounts already paid are not refunded.
  • No-show or voluntary early departure: no refund or travel credit is provided if a guest fails to arrive, chooses to leave early, or is removed for a breach of these terms.

Any third-party fees La Galigo has already incurred through advance purchase remain the guest’s responsibility, including park, clearance and other authority charges, localised taxes, retributions and compulsory local levies. These are additional to any base-fare cancellation charge to the extent they have not already been paid; the same amount will not be charged twice.

Changes and Rescheduling

A guest has no automatic right to reschedule. La Galigo will consider a request only if it is received in writing at least 61 days before embarkation. Approval remains at La Galigo’s discretion and depends on availability and operational and commercial conditions.

  • A request to change a date, vessel, cabin or service does not change the existing booking.
  • If a change may be possible, La Galigo may issue a conditional Change Quote stating the proposed change, any price difference or administration fee, required documents and payment deadline.

Additional amounts required by the Change Quote are non-refundable unless the quote states otherwise or applicable law requires otherwise. Revised dates may change applicable third-party fees, localised taxes, retributions and compulsory levies; any known adjustment and payment deadline will be stated in writing.

  • The guest must meet every condition and pay all additional amounts in cleared funds by the stated deadline.
  • The change takes effect only when La Galigo issues a written Change Confirmation. If the deadline is missed, the request expires and the original booking remains active. If a confirmed rescheduled booking is later cancelled, the cancellation result will not be more favourable than the result that applied immediately before the change unless mandatory law requires otherwise.

Guest Name Transfers

A guest-name transfer requires at least 14 days’ written notice, La Galigo’s approval, any administration fee stated in writing, and a replacement guest who meets every booking, document, medical, insurance and diving requirement.

A request that also changes the trip date is a rescheduling request and must be received at least 61 days before embarkation. La Galigo is not responsible for a guest’s airline, hotel, visa, insurance or other connected change costs.

The original booking remains active until all required information, documents and cleared payments have been received and La Galigo issues a written Change Confirmation.

Travel Credits

Only La Galigo may issue or approve a guest travel credit. Its value, eligible guest, eligible trips, expiry and conditions must be stated in writing. A retained cancellation charge does not automatically become a travel credit. An Agent may not promise a credit, refund or different remedy without La Galigo’s written approval.

5. Operator Changes Cancellations and Force Majeure

Scheduled departures operate with as few as one confirmed guest. La Galigo does not cancel a scheduled departure because of low booking numbers. The safety, conduct, operational-change and cancellation provisions in this section continue to apply.

Guest Conduct

To ensure the safety, comfort, and enjoyment of all guests and crew, La Galigo Liveaboard reserves the right to deny boarding or terminate a guest’s participation in a trip, without refund or compensation, under the following circumstances:

  • Engaging in inappropriate, offensive, or disruptive behaviour that affects the well-being of other guests or crew.
  • Use of abusive, discriminatory, or threatening language towards La Galigo staff, other guests, or third parties.
  • Acts of physical violence, intimidation, or aggression towards any individual on board or during any part of the trip.
  • Possession, suspected possession, or use of illegal substances or prohibited items, including but not limited to narcotics and firearms.
  • Refusal to follow safety instructions or operational directives given by the Cruise Director, Captain, or any senior crew member.
  • Behaviour that compromises the safety or operational integrity of the vessel, its guests, or crew.
  • Sexual harassment or unwanted physical contact towards crew or fellow guests.
  • Causing deliberate damage to the vessel, its equipment, or any property belonging to others onboard.
  • Intoxication to a degree that impairs judgement or endangers safety.
  • Being subject to orders, detainment, or investigation by local or national authorities (e.g. for suspected criminal activity, including drug trafficking).

In the event that a guest is denied access or removed from the vessel for any of the above reasons, La Galigo will not refund any portion of the trip costs or be liable for any resulting travel or accommodation expenses.

Operational Changes Force Majeure and Safety

La Galigo, the Captain or the relevant authorities may change the route, dive sites, schedule, activities, embarkation arrangements or vessel where reasonably necessary for safety, weather, permits, guest welfare or vessel operation. La Galigo may use a reasonably comparable substitute vessel, postpone or cancel services where government action, port closure, serious vessel damage, fire, strike, civil disturbance, terrorism, epidemic or pandemic, extreme weather, seismic or volcanic activity, or another event outside La Galigo’s reasonable control makes this necessary.

For an event outside La Galigo’s reasonable control, La Galigo will communicate any available rescheduling, credit or other solution in writing, including its conditions. There is no automatic right to reimbursement, rescheduling or a voucher, except where applicable law requires it. Guests remain responsible for flights, hotels, transfers and other connected costs, subject to section 14, and are encouraged to insure those risks.

If a technical problem prevents departure, La Galigo will provide one of the following solutions, subject to safety and availability:

  • provide equivalent services on a reasonably comparable vessel with comparable accommodation, with any additional vessel-service cost paid by La Galigo; or
  • postpone the trip without additional La Galigo service fees. Any other remedy will be confirmed in writing or provided where required by law.

Technical Failure After Departure

If a technical failure attributable to La Galigo ends the trip early and no reasonably comparable replacement service is provided, the guest may choose a proportionate refund or future travel credit for the unused base cruise services. The value will reflect the unused part of the base cruise service and will be confirmed in writing. Any chosen credit will state the conditions required by section 4. This remedy is separate from the force majeure provisions above and does not include connected travel costs unless applicable law requires otherwise.

All remedies and limitations in this section are subject to section 14 and rights that cannot lawfully be excluded.

6. Inclusions and Exclusions

Included in the Published Price

  • Taxes expressly included in the confirmed cruise fare. Additional localised taxes, retributions and compulsory local levies are excluded unless expressly included in the Booking Confirmation.
  • Scheduled transfer from your local hotel or local airport to the embarkation harbour, at the designated meeting point and time confirmed for the trip.
  • Scheduled transfer from the disembarkation harbour to your local hotel or local airport, at the designated drop-off point and time confirmed for the trip.
  • All meals and non-packaged snacks during the trip.
  • Coffee, tea and drinking water.
  • Fresh fruit.
  • Post-dive snacks and refreshments.
  • Normal diving services, subject to the itinerary and diving requirements:
    • standard 12-litre tanks and air fills, up to four per day;
    • weights;
    • mask and snorkel;
    • fins and boots;
    • SMB with reel;
    • reef hook where its use is permitted;
    • dive computer;
    • dive transport by tender; and
    • normal dive-guide services.
  • Land excursions where included in the itinerary.

Not Included in the Published Price

  • Flight tickets
  • Mandatory dive insurance, except for the eligible direct-booking benefit described in section 11.
  • General travel insurance, which is recommended but not mandatory.
  • Visas and associated fees
  • Airport taxes and extra baggage fees  
  • Airport to hotel transfers if arriving the day before your trip
  • Park, port, clearance, ranger, anchorage, village and other third-party fees, localised taxes, retributions and compulsory local levies, unless expressly included. Current charges are applicable on request under section 7.
  • Full-set dive-equipment rental at USD 35 per person per diving day, excluding a torch; see section 18 for individual-item prices.
  • Nitrox at USD 25 per person per day, for up to four tanks per day.
  • 15-litre tanks at USD 15 per person per day, for up to four tanks per day.
  • Extra 12 litre tank fills over 4 per day (sidemount)
  • Dive courses, certification and private dive, camera or snorkel guides, at prices applicable on application.
  • Alcoholic beverages, including beer and wine.
  • Soft drinks and packaged snacks
  • A fuel surcharge where applicable, capped at USD 20 per guest per day and notified at least 30 days before departure. For bookings made within that period, any applicable surcharge will be disclosed before confirmation.
  • Crew gratuities. A contribution of 5–10% of the trip price is suggested, but tipping is entirely voluntary, is not a compulsory service charge and is separate from taxes, retributions and other mandatory fees.
  • Merchandise  
  • Drone permit, authority and arrangement fees, including applicable localised taxes and retributions, available on request.

7. Third Party Charges and Park Fees

Applicable national and marine park, local access, port and harbour clearance, ranger, anchorage, village and land-activity charges, together with localised taxes, retributions and other compulsory local levies, are third-party charges. They are additional to the base cruise fare unless expressly included in the Booking Confirmation. A tax included in the cruise fare does not mean that all local taxes or levies are included.

Current amounts are applicable on request or application. La Galigo will provide the applicable estimate and payment deadline during booking. Charges may be payable with the final balance or onboard, as stated in writing.

Authorities and suppliers may increase charges or impose new localised taxes, retributions or compulsory levies at short notice. Guests are responsible for applicable increases or new charges, subject to rights that cannot lawfully be excluded. La Galigo will give written notice as soon as reasonably possible, including the amount and payment deadline. Changes and cancellations remain subject to sections 3 and 4, including the rule for third-party costs already incurred through advance purchase.

For direct bookings, La Galigo will recalculate the relevant Raja Ampat park charge where the guest holds a valid reusable tag and the authority accepts it. The guest must disclose the tag in advance and bring the required original tag or other evidence. Agent bookings receive this benefit only by written exception. Other park fees, localised taxes, retributions and levies remain payable where applicable.

8. Itineraries and Operational Changes

Guests should arrive in the embarkation area at least one day before embarkation to reduce the risk of missed connections.

Any domestic or international return flight must be scheduled at least 24 hours after the guest surfaces from their last dive. The interval runs from the last dive, not from disembarkation.

The Cruise Director will advise a guest to skip a final dive if the planned flight would leave less than 24 hours after surfacing. A guest must also observe any longer interval required by medical advice or applicable diving guidance.

Published routes, dive sites, marine-life sightings, activities and timings are plans rather than guarantees. Weather, sea conditions, permits, guest fitness, safety and operational needs may require changes. La Galigo may provide a reasonably comparable substitute vessel with comparable accommodation and services where operational circumstances require it, with no additional vessel-service charge to the guest.

The Captain’s safety and navigation decisions are final onboard. The Cruise Director and dive team may amend activities and dive plans where reasonably necessary. A change made under this section does not create a right to a partial refund where the contracted trip continues, subject to applicable law.

La Galigo will use reasonable efforts to provide a suitable alternative within its operating capacity.

La Galigo is not responsible for missed flights, hotels, transfers or other connected arrangements caused by itinerary or timing changes, unless applicable law requires otherwise.

9. Travel Documentation

Guests must hold a passport valid for at least six months beyond their period of travel, with at least two blank visa pages, and must meet any additional entry, transit and onward-travel requirements applicable to their nationality and itinerary.

It is the responsibility of each guest to ensure they possess the correct travel documentation prior to entering Indonesia. This includes, but is not limited to, a valid passport with sufficient validity, a visa or Visa on Arrival (if applicable to your nationality), and a pre-purchased return or onward ticket from Indonesia.

Guests are also responsible for ensuring they have the appropriate documentation for any transit countries or onward destinations, as well as for re-entry into their country of residence or citizenship.

Please consult your local embassy or consulate for the most up-to-date entry requirements relevant to your nationality. 

No refunds will be issued for guests denied boarding or entry due to incomplete, incorrect, or missing travel documentation.

10. Diving Certification Experience and Environmental Conduct

A guest who will scuba dive must hold certification from a recognised agency and valid dive insurance that includes medical evacuation for the full trip. The guest must upload the requested evidence and present it to the Cruise Director or dive team on request. Without compliant evidence, the guest cannot dive.

Diver Responsibilities

  • Comply with all safety instructions and dive briefings given by La Galigo’s dive guides and instructors.
  • Follow the standards and guidelines set by their certification agency.
  • Be technically capable of safely participating in scuba diving activities.

Certification and Documentation

All divers are required to present the following to La Galigo when boarding prior to any diving activities:

  • A valid dive certification card.
  • A logbook demonstrating sufficient and recent dive experience.
  • Evidence of valid dive insurance covering medical evacuation for the full trip, supplied no later than 24 hours before departure.
  • Any required medical questionnaire and doctor’s or specialist clearance under section 1. Required medical clearance must be dated within three months before departure. A completed questionnaire does not replace required doctor’s clearance.

Failure to provide required documents or follow dive-team instructions may result in restrictions or refusal of diving. The Cruise Director and dive team may restrict one, several or all dives where a guest is technically unfit or unsafe to participate.

Guests are responsible for meeting these requirements. No refund is due for a trip or activity missed because of inadequate documentation, subject to section 14.

Minimum Dive Requirements

To ensure safety and suitability for the dive conditions in our regions of operation:

  • Advanced Open Water certification or recognised equivalent, with at least 20 logged dives; or
  • Open Water certification or recognised equivalent, with at least 40 logged dives and a dive within the previous five years.

Any guest who has not dived within the previous 12 months must complete a checkout/refresher dive at the first dive site. This applies to both certification routes and is included at no additional cost. Guests are expected to know how to use a DSMB with reel and, where permitted, a reef hook, or request instruction during this dive

Marine Conservation and In Water Conduct

La Galigo was purpose-built with sustainability, reef protection, and marine conservation at the heart of its mission. All guests participating in diving or snorkelling activities are required to uphold responsible and environmentally respectful behaviour. 

The following guidelines must be strictly adhered to:

  • Do not harass marine life, including chasing, feeding, or touching animals.
  • Avoid touching or kicking coral with your body or fins; always be aware of your positioning in the water.
  • Use only reef-safe sunscreen to protect marine ecosystems.
  • Do not collect or remove any natural items from the sea, including shells or coral.
  • Practise ethical underwater photography: avoid using flash on sensitive species, do not corner animals, and always maintain appropriate distance.

Consequences of Environmental Misconduct

Any deliberate damage to the reef or marine life will result in immediate exclusion from all in-water activities for the remainder of the trip. In serious cases, incidents will be reported to the relevant marine park authorities. Subject to section 14, La Galigo accepts no responsibility for fines, penalties, or consequences arising from a guest’s harmful or negligent actions underwater.

11. Travel and Dive Insurance

Travel Insurance

General travel insurance is recommended but is not mandatory. La Galigo strongly recommends cover for:

  • Emergency medical treatment, evacuation, repatriation and assistance;
  • Trip cancellation, interruption or delay and related flight, hotel and transfer costs;
  • Lost, stolen, or damaged baggage and personal items
  • Personal liability and accidents

A guest who travels without adequate travel insurance accepts responsibility for uninsured costs and losses, subject to any liability that La Galigo cannot lawfully exclude.

Snorkellers should hold suitable cover for their planned activities and emergency medical evacuation. Specialist dive insurance is not mandatory for a guest who will only snorkel.

Diving Insurance

Every guest who will scuba dive must hold valid dive insurance for the full trip. The policy must include:

  • Coverage for diving-related accidents and injuries
  • Hyperbaric treatment (recompression therapy)
  • Emergency medical evacuation and repatriation
  • In-water search & rescue and assistance

Evidence of the policy must be submitted through the Guest Data Form no later than 24 hours before departure. The guest should also carry an accessible copy onboard.

Recommended Dive Insurance Provider

La Galigo may recommend Divers Alert Network or another specialist provider. The guest remains responsible for checking that the selected policy covers the planned activities, destinations, medical conditions, hyperbaric treatment and evacuation.

La Galigo may assist with arranging cover but does not act as the insurer and cannot guarantee that a policy will respond to a claim.

Direct Booking Dive Insurance Benefit

For direct-booked guests who do not already hold suitable diving and medical-evacuation insurance, La Galigo provides complimentary DAN dive insurance for the full trip, subject to insurer eligibility. The guest must supply the information needed to arrange cover and obtain evidence that it has been issued. If the guest is not eligible, the guest must arrange compliant alternative cover before diving.

The benefit is not included for an Agent booking unless La Galigo approves an exception in writing. It is personal, non-transferable, has no cash or credit value, and does not replace general travel insurance.

A guest without compliant insurance evidence cannot dive but may remain onboard as a non-diver if otherwise fit and eligible to travel. No refund is due for missed diving caused by failure to meet the insurance requirement. This is subject to section 14 and rights that cannot lawfully be excluded.

12. Complaints and Claims

Report service problems promptly to the Cruise Director or Captain so that La Galigo has a reasonable opportunity to investigate and address them onboard. Safety incidents, injuries, suspected fraud and privacy or data incidents must be reported immediately.

If the issue is not resolved onboard and the guest wishes to make a formal claim, the guest must:

  • send the written complaint to info@lagaligoliveaboard.com;
  • include the guest’s full name, booking reference, trip dates, a clear description and available supporting evidence; and
  • ensure that La Galigo receives it within 14 days after the trip ends.

La Galigo will acknowledge the complaint and aims to provide a written response within seven business days. If an investigation requires longer, La Galigo will explain the delay and provide an expected response date.

A claim received after the 14-day period may be harder to investigate and may not be considered except where applicable law requires otherwise. La Galigo will assess any remedy on the facts, the accepted terms and applicable law.

The parties should first try to resolve a dispute directly. Indonesian law and courts apply, subject to any mandatory consumer right or jurisdiction that cannot lawfully be excluded.

13. Prices Surcharges and Currency Changes

Published trip prices are stated in USD unless the Booking Confirmation says otherwise. The Booking Confirmation controls the confirmed price, cabin, occupancy, inclusions and payment schedule, subject to adjustments expressly allowed by these terms.

Because most operating costs are incurred in Indonesian Rupiah, La Galigo may apply a disclosed USD to IDR exchange-rate supplement where a material currency movement substantially increases the cost of providing the trip.

La Galigo will review the USD/IDR exchange rate 61 days before departure. Any supplement for a material weakening of USD against IDR will be calculated and notified in writing no later than that date, with an explanation of its basis, the resulting charge and the payment deadline. For scheduled departures it is payable with the final balance; if a charter balance has already fallen due, the supplement will be invoiced separately. For later bookings, any applicable supplement will be included in the price before confirmation. No fixed threshold or cap applies to this currency supplement.

A favourable exchange-rate movement does not reduce a confirmed price because the price was set using projected costs and conditions at the time of booking.

A fuel surcharge is subject to the separate USD 20 per guest per day cap and 30-day notice rule in section 6. Park fees, localised taxes, retributions, compulsory local levies and other third-party charges follow section 7 and are distinct from taxes expressly included in the confirmed cruise fare. They may change on shorter notice when imposed by the relevant authority or supplier. Nothing in this section removes a right that cannot lawfully be excluded.

14. Liability and Assumption of Risk

Scuba diving, snorkelling, tender transfers, vessel travel, land excursions and other adventure activities involve inherent risks, including injury, illness, property damage and death. Guests acknowledge those risks and must follow the requirements and safety instructions in these terms.

To the extent permitted by law, La Galigo is not liable for loss arising from an inherent risk of the activity, a guest’s act or omission, a third-party provider, or an event outside La Galigo’s reasonable control. Nothing in these terms excludes or limits liability for fraud, wilful misconduct, gross negligence, or another liability or consumer remedy that cannot lawfully be excluded or limited.

Every exclusion of liability, assumption of risk, no-refund provision, charge and restriction on remedies in these terms is subject to this section and applicable mandatory law. None excludes responsibility that applicable law requires La Galigo to bear, including liability for its own breach of duty where that liability cannot lawfully be excluded.

Activities and circumstances carrying inherent risks include:

  • Scuba diving or snorkelling activities
  • Marine or land-based excursions
  • Equipment use or malfunction (including guest-owned items)
  • Transit via third-party operators (e.g. domestic airlines, taxis, hotels, ferries)
  • Environmental hazards (e.g. strong currents, wildlife encounters, or adverse weather conditions)

Guests participate at their own risk to the extent described above and remain responsible for their decisions, fitness, qualifications, equipment and compliance with instructions.

Personal Responsibility and Qualifications

All guests participating in scuba diving must hold a valid certification from a recognised dive agency (e.g. PADI, SSI, CMAS, BSAC) and may be required to present certification, logbooks, and recent medical clearance upon request. It is the guest’s responsibility to:

  • Ensure they are physically and medically fit to dive
  • Present proof of qualification upon request
  • Follow all safety briefings and dive guide instructions

La Galigo reserves the right to deny participation in any activity if a guest is deemed unfit or unsafe to dive or fails to meet minimum certification or experience requirements.

Loss or Damage to Personal Property

Guests are responsible for the security and care of their personal belongings, including:

  • Dive and camera equipment
  • Laptops, mobile phones, drones, or other electronics
  • Passports, travel documents, cash, and credit cards
  • Flight tickets or other travel arrangements

Guests should secure valuables and bring only essential items. To the extent permitted by law, La Galigo does not compensate for lost, stolen or damaged personal property unless the loss was directly caused by La Galigo’s proven breach of duty.

Insurance Reminder

General travel insurance is strongly recommended. Every scuba diver must hold the cover specified in section 11; snorkellers should obtain suitable activity and evacuation cover.

See section 11 for the full insurance requirements and direct-booking benefit.

Inadequate insurance may result in loss of access to diving and does not create a right to a refund or compensation for an uninsured loss.

Governing Law and Claims

These terms and a La Galigo trip are governed by the laws of the Republic of Indonesia. Disputes are submitted to the courts of Indonesia, subject to any mandatory consumer protection or other jurisdiction that cannot lawfully be excluded.

A claim relating to the contracted La Galigo service should be brought against PT. La Galigo Tirta Wisata rather than an individual owner, director, crew member, guide or employee, except where applicable law permits or requires otherwise.

15. Photography Videography Equipment and Drones

Equipment Care Onboard

Sole responsibility for handling, care, cleaning and maintenance of personal camera equipment, including camera bodies, lenses, memory cards, housings, strobes, lights, drones, or other photography or videography accessories, lies with guests.

Guests who ask crew to assist with equipment remain responsible for its preparation, protection and security during transfer between the vessel, tenders and water, and during cleaning or storage. This allocation of responsibility is subject to section 14.

Camera dome covers provided by the manufacturer should be kept in place whenever the camera is not in use, especially during transporting to and from dive sites and when stowing cameras.

La Galigo also recommends storing all camera equipment in a durable waterproof casing.

Drones, cameras and other personal electronics are brought and used at the guest’s risk. To the extent permitted by law, La Galigo is not liable for loss, theft or damage unless directly caused by La Galigo’s proven breach of duty.

Lithium batteries must not be charged in cabins. Camera, vaping and other lithium batteries must be charged in the restaurant or another designated charging area and supervised by the guest throughout charging.

Camera rinse tanks and workspaces are provided for convenience. Guests must supervise and secure their equipment, use suitable protective covers and cases, and store valuables safely when not in use, subject to section 14.

Crew assistance with handling, transport, cleaning or setup does not transfer responsibility for the care and security of personal equipment to La Galigo. Any claim for loss or damage caused by that assistance will be considered under section 14.

Drone Use and Permit Requirements

A guest who brings or operates a drone must comply with the current laws, park rules, permits and crew directions for every location. La Galigo may restrict drone use for safety, privacy, wildlife, weather or operational reasons.

Komodo National Park and Other Permit Areas

A permit may be required by the relevant authorities before a drone is used in Komodo National Park or another controlled area.

  • Current permit charges are applicable on request or application.
  • The guest may be required to obtain the permit directly from the relevant authority.
  • Where La Galigo agrees to arrange a permit, the current authority charge and any separate La Galigo transport or administration fee are available on request. Applicable localised taxes and retributions will also be identified. The guest must accept and pay the stated charges before the arrangement is made.

Local restrictions may include:

  • registration, licence and maximum-weight requirements;
  • no-fly zones and restrictions near wildlife, settlements, crowds, airports and flight paths; and
  • limits on altitude, timing, visibility, launch locations and routes.

The guest is responsible for checking and obeying current rules. La Galigo is not responsible for confiscation, fines, injury or damage caused by unlawful or unsafe drone use, except to the extent liability cannot lawfully be excluded.

General Drone Operation

Drone operators must comply with current authority and park rules, including any licence, permit, altitude, weight, no-fly-zone or operating restriction. Keep the drone within visual line of sight, avoid night flying, crowds, airports and flight paths, and do not launch or recover a drone while La Galigo or a tender is moving. Follow any stricter local requirement.

Guest Conduct for Drone Use

Drone use requires approval from the Cruise Director, must not disturb wildlife or interfere with another guest’s privacy, comfort or safety, and may be restricted or prohibited because of the itinerary, weather or operational conditions.

Drone operators must confirm acceptance of these requirements in the Guest Data Form and follow the pre-trip and onboard briefings.

For more information or permit assistance, please contact the La Galigo reservations team before your departure.

16. Planned Dives and Dive Sites

Published dive sites and the number of dives are reasonable estimates under normal conditions and are not guarantees. Weather, illness, guest fitness, safety and logistics may change a site or reduce the number of dives. No partial refund is due where a change is reasonably required and the contracted trip continues, subject to applicable law.

The normal dive schedule, subject to conditions and logistics, is:

  • three daytime dives and one night dive on a normal full diving day;
  • a checkout dive plus one further dive on arrival day;
  • one dive on the penultimate day, subject to the no-fly interval in section 8; and
  • no dives on disembarkation day.

Diver to Guide Ratio

The normal maximum ratio is five guests to one dive guide. Any arrangement for a larger group requires La Galigo’s approval and remains subject to safety and operational conditions.

Guided Diving

La Galigo provides guided diving only. Guests must be accompanied by a La Galigo dive guide on every dive.

17. Diving Conditions

La Galigo operates in Raja Ampat, Komodo, Halmahera and the Sangihe Archipelago. Conditions vary by site, season and weather; the regional information below is indicative and must be read with the operational-change provisions in sections 5, 8 and 16.

General Safety and Equipment

All dives are conducted either from La Galigo’s dive deck or from tender boats. Guests must be comfortable boarding tenders in potentially choppy conditions.

For your safety, La Galigo provides the following complimentary equipment if not brought by the guest:

  • Reef hook (Not in Komodo National Park)
  • 30-metre reel and DSMB (delayed surface marker buoy)
  • Dive computer

Guests must carry and know how to deploy a DSMB, particularly in regions with strong currents.

The maximum recreational dive depth is 30 metres (100 feet), or the guest’s certification limit if shallower.

Environmental Protection and Equipment Restrictions

La Galigo is committed to protecting Indonesia’s fragile marine ecosystems. 

The following rules are in place:

  • Gloves are not permitted while diving. This is to discourage unnecessary contact with marine life and coral.
  • Motorised diver propulsion vehicles (DPVs) are prohibited on La Galigo dives in Raja Ampat and Komodo.
  • Guests must follow all safety briefings and dive guides’ instructions to ensure both personal safety and reef protection.

Regional Conditions and Recommendations

  • Raja Ampat

    • Water Temperature: 27–30°C (82–86°F)
    • Air Temperature: 25–32°C (78–89°F)
    • Visibility: 20-50m dependent on weather and algae blooms. 
    • Conditions: Generally calm but can feature strong currents in areas such as Dampier Strait
    • Recommended Exposure Protection: Rash guard / 3mm wetsuit

    Komodo

    • Water Temperature:
      • Jurassic (North) Komodo: 28–29°C (82–84°F)
      • Ultimate (South) Komodo: 21–24°C (69–75°F), with colder upwellings
    • Air Temperature: 25–32°C (78–89°F)
    • Conditions: Strong currents common, especially in the south and channel areas
    • Recommended Exposure Protection: 3mm–5mm wetsuit and hood, especially in the south

    Halmahera

    • Water Temperature: 26–30°C (79–86°F)
    • Air Temperature: 25–32°C (78–89°F)
    • Visibility: 20–40m in peak season; lower in bays
    • Conditions: Variable—calm in sheltered bays, strong currents in channels such as Patinti Strait and Tifore.
    • Recommended Exposure Protection: Rash guard / 3mm wetsuit

    Sangihe Archipelago

    • Water Temperature: 27–30°C (80–86°F)
    • Air Temperature: 25–32°C (78–89°F)
    • Visibility: 20–30m, depending on volcanic activity and weather
    • Conditions: Moderate to strong currents; drift diving is common
    • Recommended Exposure Protection: 3mm wetsuit

    Important Notes

    Diving in remote areas requires good physical condition and previous experience in strong currents.

    Itinerary and dive sites are subject to change at the discretion of the Cruise Director and the Captain, based on weather, sea conditions, or safety considerations.

    See section 14 for the allocation of diving risks and La Galigo’s responsibilities.

18. Dive Equipment and Charges

Guests are encouraged to bring well-fitting personal dive equipment, including an exposure suit, mask, snorkel, regulators and gauges, BCD, computer, safety markers, torch and fins. Submit equipment-hire requests through the Guest Data Form at least 60 days before departure. Hire is subject to availability.

Equipment Hire Rates

  • Full set: USD 35 per person per diving day. Includes BCD, regulators and wetsuit, together with the complimentary computer, fins and boots, mask and snorkel, SMB with reel and reef hook where permitted. A torch is excluded.
  • Individual-item rates per day:
    • BCD – USD 15
    • Regulators – USD 15
    • Wetsuit – USD 10
    • Dive torch – USD 5
    • Computer – USD 0
    • Safety Marker Buoy with reel – USD 0
    • Mask, Fins with Boots & Snorkel – USD 0
    • Reef Hooks – USD 0

Equipment-hire charges may be paid onboard before disembarkation. The complimentary items listed above are distinct from chargeable equipment hire.

Guests are responsible for rental or loan equipment lost or damaged beyond fair wear and tear while in their care. Damage that can reasonably be repaired is charged at a reasonable repair cost; lost items or items damaged beyond feasible repair are charged at the replacement prices below. Necessary shipping and handling are additional and must be explained. Charges are payable to La Galigo before the trip ends. Listed replacement amounts are cash prices; disclosed payment charges may apply.

Equipment Replacement Prices

  • BCD – USD 450
  • Regulators including gauges – USD 600
  • Mask – USD 75
  • Safety Marker & Reel – USD 100
  • Wetsuit – USD 250
  • Fins – USD 150
  • Dive Boots – USD 70
  • Dive Computer – USD 400
  • Dive Torch – USD 175
  • Reef Hook – USD 50
  • Weights 1kg – USD 15
  • Weights 1.5kg – USD 20

19. No Decompression Diving

All diving with La Galigo must remain within no-decompression limits. Planned decompression dives are prohibited regardless of certification or experience. A guest who disregards this rule may be restricted from diving for the day or for the remainder of the trip.

20. Guest Liability for Damage

Guests are expected to treat La Galigo’s property, furnishings, equipment, and facilities with care and respect throughout the duration of their trip.

La Galigo reserves the right to hold any guest—or group of guests—financially liable for damage caused by intentional acts or gross negligence. This includes, but is not limited to, damage to the vessel structure, fixtures, furniture, dive deck, electronics, tenders, or safety equipment.

For damage to the vessel, furnishings, facilities or other property covered by this section, La Galigo will assess reasonable repair or replacement costs using the extent of the damage and fair market value, and provide supporting details. Equipment loss and damage follow the separate rules and retained prices in section 18. Guests may dispute an assessment under section 12 and applicable law.

Payment and Settlement

Guests responsible for such damage will be expected to compensate La Galigo for repair or replacement costs before the end of the trip. Any unpaid charges will be pursued through appropriate legal or administrative means.

Dive-equipment loss or damage is assessed under section 18.

This clause is not intended to cover minor wear and tear or accidental damage considered reasonable in the course of normal use. However, deliberate or seriously careless behaviour—such as damaging equipment through reckless handling, operating under the influence, or ignoring crew instructions—may result in full financial liability.

21. Alcohol Consumption Onboard

Alcohol may be available for purchase onboard. A guest who consumes alcohol while diving remains scheduled that day will not be permitted to dive again that day. The Cruise Director or dive team may also refuse diving where the guest appears impaired from earlier consumption. Safety decisions are final onboard and do not create a right to a refund.

22. Illegal Drugs and Prohibited Items

Indonesian law imposes severe penalties for illegal drugs. La Galigo applies a zero-tolerance policy to illegal narcotics, firearms and other prohibited items. A guest may be denied boarding, removed without refund and reported to the authorities for possession, use, suspected trafficking or related conduct.

23. Smoking

Smoking and vaping are prohibited in all cabins, the restaurant and any other area designated as non-smoking. Smoking is permitted only in the designated area identified during the onboard briefing. Devices and batteries may be charged only in an approved area and must be supervised.

A guest who smokes or vapes in a prohibited area must pay the disclosed USD 1,000 cleaning and safety charge before disembarkation, subject to applicable law.

24. Alternative Pick Up and Drop Off

If a guest requires an alternative pick-up or drop-off location outside of the predetermined embarkation and disembarkation points and times specified in La Galigo’s published itineraries, the following conditions apply:

  • Any such request is subject to operational feasibility and must be submitted in advance for approval by La Galigo management. 
  • We will do our utmost to assist where possible but cannot guarantee availability.

All associated costs for alternative arrangements—whether by land, air, or sea—will remain entirely the guest’s responsibility.

Use of a La Galigo tender for a private transfer costs USD 250 per hour, with a maximum duration of one hour, subject to crew availability, safety and route suitability. Any applicable localised tax, retribution or authority charge will be disclosed separately unless expressly included.

Liability and Third Party Transport

If La Galigo assists in outsourcing or coordinating third-party transport (such as local speedboats, vehicles, or air charters), please note the following:

  • La Galigo acts only as an intermediary for a separately contracted third-party transport provider and is not responsible for that provider’s performance, reliability or safety, except to the extent applicable law provides otherwise.
  • Guests who disembark or embark using alternative transport do so at their own risk.
  • The scope of La Galigo’s contracted service does not extend to separately arranged transport outside the standard itinerary. Nothing in this clause excludes responsibility for La Galigo’s own acts or omissions where applicable law requires it to bear that responsibility; section 14 applies.

Guests are advised to follow the standard pick-up and drop-off arrangements wherever possible to avoid logistical challenges or unnecessary expense.

25. Internet Onboard

La Galigo provides complimentary onboard internet through a third-party communications provider, subject to availability. Location, weather, vessel movement, equipment and provider restrictions may interrupt service. Speed and continuous connectivity are not guaranteed.

Guests should plan alternative arrangements if they need essential communication or reliable internet access for work.

Use of the service must be lawful, reasonable and consistent with crew instructions.

No refund or compensation is provided for unavailable or interrupted connectivity, subject to applicable law.

26. Guest Information and Privacy

La Galigo uses guest and booking information only for booking administration, payment, safety assessment, insurance and document checks, service delivery, legal compliance and closely related purposes.

Information may be shared securely with an authorised Agent, insurer, medical or emergency provider, port or park authority, government body, transport or accommodation provider, and another supplier where reasonably required for those purposes.

Guests must provide accurate information and should not send sensitive documents through an unapproved channel. La Galigo will take reasonable measures to protect the information and will retain it only for as long as reasonably required for the booking, safety, legal and record-keeping purposes.

Guests may contact info@lagaligoliveaboard.com with privacy enquiries or requests to correct inaccurate information. La Galigo retains information only as required for the stated purposes and applicable record-keeping requirements.

Table of Contents


Click icon on the right to expand/collapse

Your Dream Diving Trip
is One Click Away

Scuba diving, Snorkeling or just leisure? We got you. 
Contact us today to turn your dream into reality. Let’s go!